Return and Store Credit Policy

LIORNE LLC, doing business as LIORNE, accepts returns of eligible merchandise for store credit only.

This store-credit-only policy applies to standard returns, including returns based on fit, sizing, color, preference, or a change of mind. It does not apply to items that arrive damaged, defective, incorrect, or otherwise not as ordered, and it does not limit any rights or remedies available under applicable law.

Please review the full policy below before requesting a return.

Return Eligibility

To qualify for a standard return, all of the following conditions must be met:

• The return request must be submitted within 14 calendar days of delivery

• The item must not have been marked Final Sale at the time of purchase

• The item must be new, unused, unworn, and unwashed

• The item must be free of odors, stains, makeup, deodorant, pet hair, damage, and other signs of wear or use

• All original product tags must remain attached

• Any reusable product packaging supplied with the item must be included

• The return must be approved by LIORNE before it is shipped

• The return must be given to the shipping carrier by the deadline stated in the return-authorization email

Opening the shipping package or briefly trying on an item indoors does not, by itself, make the item ineligible for return, provided the item otherwise meets all requirements of this policy.

Returned items are inspected upon arrival. Items that do not meet these requirements will not be accepted.

LIORNE reserves the right to decline a return that does not comply with this policy.

For purposes of this policy, “delivery” means the date the shipping carrier’s tracking information shows the package as delivered, unless the customer provides reasonable evidence that the tracking information was incorrect.

Store Credit Only

Approved standard returns are eligible for LIORNE store credit only.

We do not issue refunds to the original payment method or cash refunds for standard returns based on fit, sizing, color, preference, or a change of mind.

Store credit will equal the amount paid for the accepted merchandise, including any applicable sales tax attributable to that merchandise, less any disclosed prepaid return-label cost.

Original shipping charges are non-refundable unless:

• The order was incorrect due to an error by LIORNE

• The item arrived damaged or defective

• The entire order is refunded

• A refund of shipping charges is otherwise required by applicable law

Store credit will be issued after the returned item has been received, inspected, and approved. Please allow up to 7 business days after the return is delivered to LIORNE for inspection and processing.

Customers will receive an email when their store credit is available.

Return store credit:

• Does not expire

• Is not subject to inactivity, dormancy, or service fees

• Is not redeemable for cash except where required by applicable law

• Cannot be transferred or resold

• May be used toward eligible future purchases from LIORNE

This store-credit-only policy does not limit any rights or remedies available under applicable law.

How to Request a Return

To request a return, email [support email address] within 14 calendar days of delivery.

Please include:

• Your full name

• Your order number

• The item or items you would like to return

• The reason for the return

After reviewing your request, we will email you with the approval status and, when approved, return instructions.

Do not mail an item back before receiving written authorization from LIORNE. Returns sent without prior approval may not be accepted and may not be eligible for store credit.

The return must be given to the shipping carrier by the deadline stated in the return-authorization email. Unless a different deadline is provided, the return must be given to the carrier within 7 calendar days after return authorization.

A return is considered shipped on time when the shipping carrier first records possession of the package.

Return Shipping

Customers are responsible for return-shipping costs for standard returns.

When LIORNE provides a prepaid return label, the cost of the label will be deducted from the customer’s store credit. The label cost will be disclosed before the return is confirmed.

Customers who choose their own return-shipping method are responsible for the package until it is delivered to LIORNE. We strongly recommend using a trackable shipping service and retaining the carrier acceptance receipt and tracking information until store credit has been issued.

When a LIORNE-provided return label is used, customers should retain the carrier acceptance receipt and contact us if the tracking information does not update or if delivery is delayed.

LIORNE is not responsible for a return sent to an incorrect address or returned using instructions other than those provided in the return-authorization email.

Nothing in this section limits any rights or remedies available under applicable law.

Rejected Returns

If a returned item is rejected after inspection, LIORNE will notify the customer and explain the reason for the rejection.

No store credit will be issued for a rejected return.

At the customer’s request, the rejected item may be shipped back to the customer. The customer may be responsible for the additional shipping cost where permitted by law. LIORNE will not charge the customer’s original payment method for additional shipping without authorization.

If the customer does not respond to LIORNE’s notice regarding a rejected return within 30 calendar days, the item may be considered abandoned to the extent permitted by applicable law.

Final Sale Items

The following items are not eligible for standard returns or exchanges:

• Items marked Final Sale at the time of purchase

• Gift cards, except where redemption or reimbursement is required by applicable law

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items returned without their original product tags

• Items that are not given to the shipping carrier by the authorized return deadline

• Items that otherwise do not meet the return requirements stated in this policy

Discounted merchandise is returnable unless it was specifically marked Final Sale at the time of purchase.

Final Sale status applies only to standard or discretionary returns. It does not eliminate any rights or remedies for an item that arrives damaged, defective, incorrect, or otherwise not as ordered, or any rights available under applicable law.

Exchanges

We do not process direct exchanges.

To obtain a different size, color, or product, request a return for the eligible item. After store credit is issued, it may be used to place a new order.

Product availability is not guaranteed, and LIORNE cannot reserve replacement inventory while a return is in transit or being inspected.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incorrect, or different from what you ordered, email [support email address] within 14 calendar days of delivery.

Please include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs showing the item and the issue

• Clear photographs of the shipping packaging, when applicable

• A photograph of the shipping label, when applicable

Please do not discard, wash, wear, alter, or otherwise use the affected item or its packaging until LIORNE has reviewed your request and provided instructions.

The 14-day reporting period helps us investigate shipping and fulfillment issues promptly. It does not limit any rights or remedies that cannot legally be limited under applicable law.

If LIORNE confirms that an item arrived damaged, defective, incorrect, or otherwise not as ordered, we will provide an appropriate resolution. Depending on the circumstances, this may include:

• A replacement, when reasonably available

• A refund to the original payment method

• Store credit, when accepted by the customer or otherwise appropriate

• Another remedy required by applicable law

LIORNE will cover authorized return-shipping costs for confirmed damaged, defective, or incorrect items.

If the entire order is affected by an error by LIORNE, any applicable original standard shipping charge will also be refunded. Additional or expedited shipping charges may not be refundable except where required by applicable law.

Original Shipping Charges

Original shipping charges are non-refundable for standard returns.

Original shipping charges may be refunded when:

• The order was incorrect due to an error by LIORNE

• An item arrived damaged or defective

• The entire order is canceled or refunded

• A refund is otherwise required by applicable law

When only part of an order is returned, the original shipping charge generally will not be refunded unless required by law.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another circumstance outside LIORNE’s control may be subject to additional shipping or return-to-sender charges.

Any store credit or refund issued for an eligible returned package may exclude:

• The original shipping charge

• Return-to-sender fees charged to LIORNE

• Additional shipping charges required to resend the order

Any deduction will be disclosed to the customer before the package is reshipped or the return is finalized, where reasonably possible.

Packages returned because of an error by LIORNE will not be subject to these deductions.

Canceled or Unshipped Orders

Orders cannot always be changed or canceled after they have been placed because fulfillment may begin immediately.

When LIORNE approves a cancellation before shipment, any applicable refund will be issued to the original payment method.

If LIORNE is unable to ship an order or an item within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law. Store credit will not be substituted when a refund to the original payment method is legally required.

Questions

For return questions, contact us at:

liorne@liorneofficial.com

Please include your order number so we can assist you efficiently.

Last updated: July 25, 2026